Returns and refunds

We want you to love your purchase. If you're not satisfied, here's how returns work:

Eligibility for Returns:

• You must request a return within 14 days of receiving your order.
• Items must be unused, in original condition, and in unopened packaging.
• Returns are also accepted for faulty or damaged items.
  

How to Request a Return:

•  Email [email protected] with:
  • Your order number
  • A brief reason for the return
  • Clear photos of the item showing its condition

We’ll review your request and respond with next steps.

Return Shipping:

• For non-faulty items, the buyer is responsible for return shipping.
• For incorrect or faulty items, we cover the return shipping.
  

Luminary Lines takes no responsibility for items damaged during transport.

Refunds & Store Credit:

• If the item is faulty or damaged, we’ll issue a full refund to your original payment method.
• If you're returning an item because you changed your mind, we’ll issue store credit once the item is received and approved.
  

Note: Returns won’t be accepted if items are opened, used, or not in original condition— unless the item is faulty.